Returns & Refunds Policy

At Zayro, we want you to love your shopping experience. If you are not fully satisfied with your purchase, our Returns & Refunds Policy makes the process simple and transparent.

1. Eligibility for Returns

• Items can be returned within 7–14 days of delivery (customize as per your choice).
• Products must be unused, unworn, unwashed, and in original packaging with all tags intact.
• Certain products like personal care items, innerwear, or customized products are not eligible for return due to hygiene and safety reasons.

2. Return Process

• To initiate a return, contact us at [Your Support Email/Number] with your order ID and reason for return.
• Once approved, we will arrange for pickup (where available) or ask you to ship the product back to our return address.
• Return shipping charges may apply unless the product received was damaged, defective, or incorrect.

3. Refunds

• Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
• Approved refunds will be processed within 5–7 business days and credited back to your original payment method.
• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer, UPI, or store credit.

4. Exchanges

• We currently allow size or product exchanges (subject to stock availability).
• If the requested item is unavailable, a refund or store credit will be issued.

5. Damaged or Defective Items

• If you receive a damaged, defective, or wrong product, please report it within 48 hours of delivery.
• We will arrange a replacement or full refund at no extra cost.

6. Non-Returnable Items

• Gift